PLEASE REVIEW OUR SHOP POLICIES BEFORE YOUR PURCHASE.

I created this shop to expand the reach of my work and to have a more personal relationship with my collectors. Please let me know if you have any questions! Feel free to email me: erikgellert@gmail.com

SHIPPING INFORMATION
I pack each item in many layers of bubble wrap, box it and surround this inner package with heavy duty packing peanuts inside a second heavy duty box. My shipping is never free because I take great care and effort to ensure items arrive safely. I am happy to replace anything that reaches you in damaged condition. Locals to my area are welcome to pick up purchases at my studio at no additional charge.

All domestic orders of in stock items are shipped via USPS, UPS or FedEx within 3-5 business days of purchase unless otherwise noted. For custom orders, you will be notified upon purchase of the exact shipping date and will be notified again when the item(s) ship, and provided with a tracking number. If a package fails to reach you in a timely manner, please refer to the shipping notification I sent upon shipment.

International orders will ship via USPS Priority Mail International, unless noted otherwise. Buyer is responsible for duties, fees, or taxes incurred upon receipt in the destination country. USPS tracking information is very limited once the package leaves the U.S. coast, and is updated only when it arrives at the address, or is held in customs at the local post office.

I include a purchase receipt with your package. If you are purchasing a gift that is to be sent directly to the recipient, please notify us. I will be happy to include a card with the message of your choice and will not include any receipts or invoices.

Please make sure that I am shipping your order to a secure location. I am not responsible for stolen or lost packages.

RETURNS / EXCHANGES

I do my best to accurately depict and describe the items in my shop and I ask that you keep in mind that all items are one of a kind, made by hand, and by nature have imperfections and variations. Color can vary greatly depending on your monitor/device! In particular, blues can look more green, greens can appear more blue or yellow. Contact me before purchasing if you are concerned about matching colors to something already in your home. If you are unhappy with the items that you receive, please contact me via email at erikgellert@gmail.com within 7 business days to arrange for a refund or exchange. All items must be returned in original condition within 30 days of delivery in order to qualify for a refund or exchange. You will be provided with a shipping label and packaging instructions. Return shipping costs will be deducted from your refund.